Welcome to Oolys Shop! These Terms and Conditions govern your use of our website and services. By accessing or purchasing from oolysshop.com, you agree to comply with these terms. Please read them carefully.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users aged 18+ seeking practical home and office solutions. By using our site, you confirm you have legal capacity to enter binding contracts.

1.2 Intellectual Property Rights

All content on oolysshop.com, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not reproduce, modify, or distribute any content without our express written permission.

2. Products and Services

2.1 Product Descriptions

We take care to accurately describe our range of practical home and office products. However, slight variations in colour or design may occur. Product images are for illustrative purposes only.

2.2 Product Availability

All items are subject to availability. We reserve the right to limit quantities and refuse service without notice. If an item becomes unavailable after ordering, we will notify you promptly.

2.3 Restricted Items

Certain products (e.g., bleaches, detergents) have special handling requirements and may be subject to additional restrictions based on your location.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion. Order confirmation emails do not constitute acceptance.

3.2 Pricing

All prices are in GBP (£) and inclusive of VAT where applicable. We reserve the right to adjust prices at any time, though orders already placed will be honoured at the price quoted.

3.3 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. You represent that your payment information is accurate and that you’re authorised to use the payment method.

3.4 Order Processing

Orders are typically processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your order ships.

4. Shipping and Delivery

4.1 Shipping Options

We offer:

  • Standard Shipping (£12.95): Delivered via DHL/FedEx in 10-15 business days
  • Free Shipping: For orders over £50 via EMS in 15-25 business days

Delivery times are estimates and may vary due to customs processing. We cannot ship to some Asian countries and remote areas.

4.2 Delivery Issues

You must inspect deliveries immediately. Report any damage or shortages within 48 hours to [email protected] with photos of the issue.

5. Returns and Refunds

5.1 Return Policy

Most unused items in original packaging can be returned within 15 days of delivery. Non-returnable items include:

  • Bleaches
  • Detergents and fabric softeners
  • Opened commercial/janitorial supplies

5.2 Return Process

Contact us within 15 days at [email protected] with your order number and reason for return. We’ll provide return instructions within 2 business days. Customers are responsible for return shipping costs unless the return results from our error.

5.3 Refunds

Refunds are processed within 5 business days of receiving your return. They will be issued to your original payment method and may take 3-10 days to appear in your account.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login details and for all activities under your account.

6.2 Prohibited Conduct

You agree not to:

  • Use our site for any unlawful purpose
  • Attempt to gain unauthorised access to our systems
  • Interfere with the site’s operation
  • Submit false or misleading information

7. Liability Limitations

7.1 Our Liability

Oolys Shop shall not be liable for:

  • Indirect, incidental, or consequential damages
  • Delays beyond our reasonable control (e.g., natural disasters, strikes)
  • Incorrect use of products

Our total liability for any claim related to these terms shall not exceed the purchase price of the relevant products.

7.2 Product Use

You agree to use products as intended and in accordance with any provided instructions or safety guidelines. Some products may require special handling or precautions.

8. General Provisions

8.1 Privacy

Your use of our site is governed by our Privacy Policy, which explains how we collect and use your information.

8.2 Changes to Terms

We may update these terms periodically. The current version will always be posted on our website with the effective date.

8.3 Governing Law

These terms shall be governed by English law. Any disputes shall be subject to the exclusive jurisdiction of English courts.

8.4 Contact Information

For questions about these terms, please contact:

Oolys Shop Customer Service
Email: [email protected]
Postal Address: 11 Hertford St, Coventry, GB CV2A 1GZ