At Oolys Shop, we stand behind the quality of our practical home and office solutions. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Item must be unused and in its original condition
  • Original packaging must be intact
  • Proof of purchase is required
Note: For health and safety reasons, we cannot accept returns on the following products:
  • Bleaches
  • Detergent and Fabric Softeners
  • Commercial and Janitorial supplies that have been opened

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact us within 15 days of receiving your order by emailing [email protected] with your request
  2. Provide details including your order number, item(s) to be returned, and reason for return
  3. Wait for approval – we’ll email you return instructions within 2 business days
  4. Package your return securely in the original packaging if possible
  5. Ship your return to our warehouse (return shipping costs are the customer’s responsibility)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once your return is received and inspected:

  • Refunds will be processed within 5 business days
  • Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your payment provider, it may take 3-10 business days for the refund to appear in your account

Exchange Process

For exchanges:

  1. Follow the same return process above
  2. Clearly indicate in your email that you’d like an exchange and specify the replacement item
  3. Once we receive your return, we’ll ship the replacement item
  4. Standard shipping fees apply for the new item unless the exchange is due to our error

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item and packaging
  • We’ll arrange for a replacement or refund at no additional cost to you

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear Oolys Shop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: Item(s) to be returned: [Product Name(s)] Reason for return: [Brief explanation] Preferred resolution: [Refund/Exchange for specific item] Please let me know the next steps for completing this process. Best regards, [Your Full Name] [Your Contact Information]

Return Address

Once your return is approved, you’ll be provided with the specific return address to ship your items to our warehouse in Coventry, UK.

Questions?

Our customer service team is happy to assist with any questions about our returns policy. Contact us at:

Email: [email protected]
Postal Address: 11 Hertford St, Coventry, GB CV2A 1GZ