At Oolys Shop, we’re committed to providing practical solutions for your home and office needs. Below you’ll find answers to common questions about our products, delivery, payments and more.

Product Questions

What types of products does Oolys Shop specialise in?
We focus on practical, functional essentials for both home and office use. Our range includes household items like laundry solutions (drying racks, detergents), organizational tools (clipboards, cash boxes), office supplies (desks, correction supplies), and commercial products (janitorial equipment, garbage cans).
Are your products suitable for small businesses?
Absolutely! Many of our commercial-grade products like janitorial supplies, commercial garbage cans, and office furniture are specifically chosen with small businesses in mind. They offer durability and value for professional environments.
Do you offer bulk purchase options?
Yes, we accommodate bulk purchases especially for commercial and office supplies. For large quantity orders, please contact our customer service at [email protected] for potential volume discounts.

Ordering & Account

How do I create an account?
You can create an account during checkout by selecting “Create an account” option. This will allow you to track orders, save your preferences, and speed up future purchases.
I forgot my password – what should I do?
Click on “Forgot password” on the login page and enter your registered email address. You’ll receive instructions to reset your password securely.
Can I modify or cancel my order after placement?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if the order hasn’t entered the dispatch phase.

Payment Options

What payment methods do you accept?
We accept all major credit/debit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Why was my payment declined?
Payment declines usually come from your bank/card issuer. Common reasons include insufficient funds, international transaction blocks (for non-UK customers), or incorrect CVV. Please contact your bank if this occurs, then try again or use an alternative payment method.

Delivery Information

What are my delivery options?
We offer two reliable shipping methods:

Standard Shipping (£12.95): 10-15 business days via DHL/FedEx – ideal when you need items promptly
Free Shipping (orders over £50): 15-25 business days via EMS – perfect for planned purchases
How long does order processing take?
All orders are processed within 1-2 business days from our Coventry warehouse. You’ll receive tracking information via email once dispatched.
Do you ship to my country?
We ship globally to most regions, excluding some remote areas in Asia and other locations. During checkout, simply enter your address to confirm availability. For specific inquiries, contact [email protected].
What if my package is delayed?
While we ensure prompt dispatch, delivery times are estimates and may occasionally be affected by factors beyond our control. If your tracking shows no movement for 7+ days after dispatch, please contact us with your order number for investigation.

Returns & Refunds

What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused, in original packaging with all tags attached. Please contact us at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent or defective product). We recommend using a trackable shipping method.
How long do refunds take?
Once we receive and inspect your return, refunds are processed within 5 business days. The timing for the refund to appear in your account depends on your payment provider (typically 3-10 additional business days).

Didn’t find your question answered here? Our customer service team is always happy to help at [email protected] or via our contact form. We typically respond within 24 hours during business days.